tixert
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Frequently asked questions

Popular questions

Ticket buyer

Browse events, choose the tickets you want, and proceed to checkout. We use Stripe for secure payment details. Enter your information and it will be processed by Stripe. You will then receive your tickets via email and in your account.

Use the menu in the top right to find the 'orders' page. From there, click on the order you placed, it will take you to the order details for your event and list each ticket you recieved. You can then click on any individual ticket and click the 'print' button. Alternatively, you can print the entire order, with all of your tickets by clicking 'print' on the order page itself.

Every ticket has its own unique QR code. Open the 'Orders' page from the menu in the top right, select your order, then tap an individual ticket to view its QR code — show it at the door on your phone or print it. Flex passes work the same way: open your pass and staff scan its QR code.

Yes. Open your order from the 'Orders' page and use 'Add to Apple Wallet' or 'Add to Google Wallet' — on the order to add every ticket at once, or on a single ticket to add just that one. Flex passes have the same buttons. The pass shows the same QR code staff scan at the door.

Yes. If an event's tickets aren't on sale yet, the event page shows Tickets coming soon with the expected on-sale date and a short waitlist form. Enter your email — as a guest or signed in — and we'll email you the moment tickets go live. You can also choose to follow the organizer so you hear about their future events too.

Yes, you can share a ticket to someone else via the 'Send' button when you're viewing the specific ticket in your order. Make sure to transfer them well in advance of the event. Once a user scans in with that ticket, anyone else you shared it to cannot use the ticket.

Refunds are subject to the event organizer's policy. Please refer to the event page for details. If refunds are allowed, you will see a 'Request a Refund' button below your ticket. Note that processing fees and Tixert fees are non-refundable. See our refund policy for more.

Once you've added a couple items to your cart, you can open up the cart panel and click 'Have a discount code' and enter your discount here.

Some events accept donations alongside ticket sales. On the event page, look for the 'Donate' section, choose a suggested amount or enter your own (if the organizer allows custom amounts), and you can choose to donate anonymously or dedicate your donation. Note that Tixert and Stripe processing fees on donations are non-refundable.

A flex pass is a prepaid pack of credits that works like a punch card. You buy a set number of credits up front, and one credit is redeemed each time you attend an eligible event. Your credits are added to your Tixert wallet right away, and at the door you simply open your pass and have staff scan the QR code. You can manage your passes from the 'Flex Passes' page in your account. Flex passes are non-refundable once purchased, and credits only expire if the organizer set an expiry date.

Tixert Points (TP) and Organizer Points (OP) are our rewards to you! Whenever you purchase a ticket, you will earn a percentage of that sale back in Tixert Points. Organizers of events can also setup their own 'Organizer Points', they work like TP but are unique to that specific organizer. To view more details on Tixert Points, go here.

Some organizers add a flat per-ticket fee — for example a facility or venue fee. It's set by the organizer, not Tixert, and is shown as its own line at checkout so you can see it before you pay. Tixert doesn't take a cut of it.

Accounts

Nope! You can purchase as a guest, however you won't earn any Tixert Points or Organizer Points (our two rewards points program).

On mobile press the menu in the top right and then click register, when on desktop you can click register in the top right directly. From there, provide an email and a password or use any of the other options listed to create your account.

On an organizer's page or any of their event pages, click the 'Follow' button. Once you follow an organizer and opt in to updates, you'll get an email whenever they publish a new event, so you never miss their announcements. You can unsubscribe at any time directly from those emails or in your notification settings.

Enter your email in the newsletter box at the bottom of any page. You'll get occasional emails about new features, offers, and upcoming events. Every email has an unsubscribe link, and you can also turn marketing emails off any time in your account's notification settings.

Event organizers

Log in to your account, click your profile icon in the top right, and select 'Create an event.' Before publishing, we strongly recommend completing your organization's Stripe information in the settings. This is essential for receiving payouts; otherwise, your earnings will be held until the form is completed. New to it? Our planning an event guide walks you through the basics.

There's no monthly or subscription fee to create an organization and list events. Tixert earns from per-ticket service fees plus payment processing (Stripe), and you can choose whether you or your attendees cover those fees. Core organizer tools — events, tickets, discounts, holds, donations, contracts, and analytics — are included. See how our fees work or the pricing page for current rates.

Yes. You can build a seat map for your venue with reserved seats and general-admission areas, and attendees pick their exact seats at checkout. Seat maps also power holds, so you can set aside specific seats for guests, artists, or sponsors.

Log in to your account, click your profile icon in the top right, and select 'My Events.' Find your event within the Active or Drafts category and select the Manage button.

To access your event sales and analytics, you'll need to find your events dashboard. This is found within your events list, click the Manage button for your event, and then select Dashboard. This dashboard updates in real-time as attendees view your event, purchase tickets, or process refunds.

Yes, you can edit your event details, ticket types, or prices at any time before or during the event. Any edits to tickets after users have purchased them will not be reflected in their purchases, keep this in mind when editing an already live event.

To check refund requests, go to your events list, click the Manage button for your event, and select Dashboard. In the Refunds section, you'll see any refund requests. If no requests are listed, no refunds have been submitted. To process a request, click on it and select Approve or Deny.

After your event ends, Tixert staff will process your settlement and transfer the funds to your Stripe Connect account. The deposit timing depends on the method you selected during the Stripe onboarding process.

Yes. In your event's Manage area under 'Settings,' the 'Order confirmation email' section has a text box where you can add extra details for attendees — like parking information, what to bring, or entry instructions. These details appear once in the order confirmation email, no matter how many tickets the buyer purchased.

Yes. In your event's Manage area under 'Settings,' the 'Display number of tickets remaining' option (in the Visuals section) controls whether buyers see how many tickets are left. It's on by default — turn it off if you'd prefer not to show remaining counts.

To create a discount code, open your event's Manage area and select 'Discounts,' then click 'Create a discount.' You can set the code, choose a dollar amount or percentage off, cap the number of uses, start it immediately or schedule it, and choose whether it applies to all tickets or only some. Existing codes can be edited or duplicated. For recurring events, discounts can be inherited by each occurrence and overridden individually.

A hold reserves tickets or seats and pulls them out of public sale for a specific party — for example a venue, artist, sponsor, or press. Create holds from your event's Manage area under 'Holds,' or by selecting seats directly in the seat map editor. Give the hold a name and the recipient's email. Note that creating a hold doesn't email anyone automatically — you add tickets to the hold and then send it when you're ready.

To collect donations, open your event's Manage area and select 'Donations,' then create a donation with a name, description, and suggested amounts. You can optionally set a fundraising goal (shown as a progress bar) and include a charity number. Donations people make are listed under 'Purchased donations,' where you can see the donor, amount, and refund status.

Additional fees are flat per-ticket charges you collect and keep — for example a facility or venue fee. First create one in your organization's Settings under 'Additional Fees' (a code, a name, the amount, and whether it's taxable). Then attach it to a ticket from that ticket's settings. Buyers see it as its own line at checkout, it counts as your event revenue, and Tixert doesn't take a percentage of it. To change the amount later, add a new version with an effective date; past sales keep the amount they were charged.

To print physical tickets, open your event's Manage area and select 'Print Tickets,' then create a print run. Tixert generates a print-ready PDF based on your event poster, with four ticket stubs per page and a scannable QR code on each. This is available once your event is Published and has a featured image. Past print runs are saved and can be re-downloaded without being charged again.

When you create a print run you only pay a small Tixert service fee — not the ticket's face value. It's a per-ticket service charge that's capped per run, plus tax. See our pricing page for current fee details.

You don't create QR codes yourself — Tixert automatically generates a unique QR code for every ticket and flex pass. They appear on digital tickets, in the buyer's wallet, and on printed stubs, and are validated in real time with the Scan tool (see 'How do I scan tickets in?').

Attendees can either print their tickets or display the QR code on their mobile device.

To start scanning, go to your event's Settings and select Scan from the navigation panel. You'll be prompted to grant camera permissions—once granted, choose the preferred camera (if your device has more than one).

Hold the attendee's QR code within the on-screen scanner frame. If the scan is successful, the screen will flash green.

Tip: Make sure you're set to either Check In or Check Out mode, depending on what you're doing at the time. You can also use your phones default native camera to scan QR codes as well. However you'll need to be logged in to process the ticket.

To allow someone else to scan tickets at your event, you'll need to invite them as a collaborator.

Here's how:

  1. Ask the individual to create a Tixert account if they haven't already.
  2. Once they've signed up, have them go to My Organization in their account settings to copy their Organization ID.
  3. In your own account, navigate to your event and select Manage and open the Collaborators section.
  4. Click Invite Collaborator and paste in their Organization ID.
  5. After they accept the invite, they'll be able to access the Scan tool for your event using their own device.

This gives your team or volunteers access to ticket scanning — without needing to share login credentials.

A collaborator is an outside company you give scoped access to a specific event — useful for co-promoters, venues, or partners. Beyond scanning, you can grant granular permissions for events, tickets, discounts, attendees, and orders, plus the ability to request exports. Invite them the same way you'd add a scan helper (from your event's Manage area under 'Collaborators,' using their Organization ID), then choose exactly what they can access. They'll receive an invite and can accept it from their organization's invites page.

Yes. When you invite a collaborator (or edit one) from your event's Manage area under 'Collaborators,' choose a revenue share: a fixed dollar amount, or a percentage. Your collaborator's organization must finish Stripe setup first — the paid options stay disabled until they do. The percentages on one event can't add up to more than 100%.

Shares are paid when Tixert settles your event. A percentage comes from that event's earnings — ticket sales, including your additional fees, after Tixert and payment-processing fees — never from your other events in the same settlement. If Tixert pays you part of a settlement early (for example by e-transfer), your collaborator can be paid their share of that payment at the same time; either way they end up with their full share. If an event earns nothing, its collaborators aren't paid a percentage.

A series lets you group related events (like a season, tour, or festival) under a single public page. To create one, go to your organization, open the 'Series' section, and create a new series with a name, label, description, and cover image — then add events to it. Drafts stay private to your team; only Active and Completed series appear on their public page.

From your organization's 'Flex Passes' section, create a new pass and follow the steps: set a price, the number of credits (events included), and an optional maximum number to sell; add a description and cover image; then choose which series and individual events the pass can be redeemed against. You can also set an optional valid-from / valid-until window, outside of which the pass can't be bought or redeemed.

Contracts are available to every organizer on Tixert — there's no separate plan or paid add-on. Anyone running an organization can create and send them, subject to your team's role permissions. A contract is a signable agreement between your organization and a client for an event, with a built-in payment schedule.

Create them from your organization's 'Contracts' section: add the client's details and event info, choose a payment option (in full, a 50/50 deposit, or up to 10 installments), and apply your tax and fee defaults. You can write reusable templates with merge tags like {{client.name}} that auto-fill when you generate a contract, and a signed contract can automatically create the event for you. Note that a contract can't be edited once it's Active. Learn more on our contracts page.

You can view and reach your audience from your organization's 'Followers' dashboard. It shows your total and opted-in followers, your opt-in rate, where followers came from, and an announcement funnel (sent, delivered, opened, clicked). When you publish a new event, every opted-in follower is automatically emailed an announcement.

Organization & team

Your organization is your company or brand on Tixert — it holds your events, team, payouts, and settings. To create one, click your profile icon in the top right, go to your organizations, and choose 'Create an organization,' then complete the short setup form (name, details, and branding). You can run multiple organizations from one account.

To add someone to your team, open your organization's Settings and go to 'Users,' then choose 'Add user.' First pick the role the person should have, then add them — they'll get access based on that role. Team members are people inside your organization, which is different from event collaborators (outside companies you give access to a single event).

Roles control what each team member can do. In your organization's Settings under 'Permissions,' create roles and set granular permissions — for example managing events, tickets, discounts, contracts, or settings. When you add a team member you assign them a role, and they can only access what that role allows.

Profile flairs are system-generated badges you can display publicly on your organizer page and your event pages — a quick way to build trust and stand out with buyers. You don't create them yourself; Tixert makes them available to your organization and you choose which ones to show. To manage them, open your organization's Settings and, under 'Profile Flairs,' tick the badges you want visible (some include an extra value, shown as 'Label: value'). Only team members with settings permissions can change them.

Marketing & integrations

Go to your organization's Settings and open 'Integrations,' then select Meta. Enter your Meta Pixel ID to start tracking. To also track purchase conversions server-side, add your Meta Access Token, and you can use the optional Test Event Code to verify events. Once connected, you can track conversions and optimize your advertising across Facebook and Instagram.

Yes — Tixert offers this as a managed service, so you don't need to run the ads yourself. In your organization, open the 'Marketing' area and choose Google Ads or Meta Ads, then submit a request: pick your objective (awareness, traffic, or engagement), set an ad budget, and optionally link an event. Our team reviews every request; once it's approved you pay your ad budget plus a flat platform fee, and we launch and manage the campaign for you. You can track your request's status on the same page, and see our pricing page for current fees.

Yes. First connect your accounts in your organization's Settings under 'Integrations' (Meta). Then open your event's Manage area, choose 'Social' and press 'Promote this event': pick Facebook, Instagram, or both, edit the captions, and post as soon as possible or at a time you pick.

Every post is reviewed by Tixert before it goes out; once approved it posts to the platforms you chose at your requested time — or right away if that time has passed. The event must be published, with an image and a summary. You can plan as many posts ahead as you like, at least an hour apart and no more than three in any 24 hours. The same Social page shows where each post stands and how it's doing; your organization's Marketing area has every event's posts under 'Social' → 'Analytics'.

Facebook and Instagram report different things, so each platform has its own section and its own totals. Likes, comments, shares and views come from Facebook and Instagram and refresh a few times a day — press 'Check now' on a post to refresh it straight away.

Link clicks (Facebook) are visits to your event through the post's own tracked link. Bio-link taps (Instagram) are taps on the link in your bio that Instagram credits to the post. Orders and revenue count paid orders that came through the post's link. Likely orders arrived from the same platform without the link while that post was your only live post there for the event; they're shown beside the certain ones but never added to them. A dash (—) means not known yet, not zero.

  • Can't press Promote: Check your Facebook and Instagram connection in Settings → 'Integrations'. An expired or incomplete connection blocks posting — reconnect it. Instagram must be a professional account linked to your Facebook Page.
  • The review says the event can't be posted: The event must be published, not cancelled or postponed, and not over. It also needs an image and a summary.
  • The time is too close to another post: there's no limit on how many posts you plan ahead, but each must be at least an hour from the event's other posts, and no more than three can go live in any 24 hours. A post to both Facebook and Instagram counts once, and a deleted post frees its spot. For posts going out within a day, you can send up to ten requests a day, including ones you withdraw or Tixert declines. Pick a different time, or cancel a waiting post on the Social page.
  • The time is refused: A scheduled post must be at least 10 minutes away and before the event ends.
  • Still 'In review': Tixert reviews each post before it goes out. You can withdraw it from the Social page until it's posted.
  • Failed:Try to reconnect your accounts, and try again.
  • Numbers look stale, or the post was removed: press 'Check now' on the post. A post deleted on Facebook or Instagram is marked Deleted and keeps its last numbers. You can delete your own Facebook posts from Tixert; Instagram posts have to be deleted in the Instagram app.

Still stuck? Email support@tixert.com with the event's link.

Yes, with an embed. Open your organization's 'Marketing' area and choose 'Embed' to show all your upcoming events, or pick a single event — each event also has an 'Embed' page in its Manage area. Choose a light, dark, or automatic theme and a size, preview it, then copy the snippet onto your site, a venue's site, or a partner's blog. It updates itself as you publish.

Buyers check out on Tixert in a new tab, so nothing sensitive runs on your site, and the embed sets no cookies on your visitors. The Embed page shows, for each site carrying your embed, how many people clicked through to your event, how many bought, and the revenue — so you can see which site converts best.

For a single event: Compact is one row with a small image, for a sidebar. Standard is the poster card. Full adds the event's summary and a Get tickets button under the poster.

For all your events: Compact shows your next three as rows with a See all link. Standard lists every upcoming event as a row. Full shows every upcoming event as a poster, two per row on wider screens. Recurring events and tours appear once, with their next date.

  • Cut off, or empty space below: tick 'Auto-resize with embed.js' and copy the snippet again. If your site builder removes scripts, leave it off and change the height in the snippet instead.
  • Changes don't show yet: Embeds refresh within five to ten minutes of a change.
  • No upcoming events: The all-events embed lists published events that haven't ended.

Still stuck? Email contact@tixert.com with the page carrying the embed.

General questions

Tickets include a Tixert service fee plus payment processing (Stripe). As an organizer you can choose whether you or your attendees cover these fees on each event, and service fees are non-refundable. For a full breakdown of ticketing, printing, and other fees, see our pricing page.

For any issues related to Tixert please contact our email contact@tixert.com. You can also visit our Help page.