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Frequently asked questions

Popular questions

Ticket buyer

How do I buy tickets?

Browse events, choose the tickets you want, and proceed to checkout. We use Stripe for secure payment details. Enter your information and it will be processed by Stripe. You will then receive your tickets via email and in your account.

How do I access or download purchased tickets?
Use the menu in the top right to find the 'orders' page. From there, click on the order you placed, it will take you to the order details for your event and list each ticket you recieved. You can then click on any individual ticket and click the 'print' button. Alternatively, you can print the entire order, with all of your tickets by clicking 'print' on the order page itself.
Where do I find my ticket's QR code?
Every ticket has its own unique QR code. Open the 'Orders' page from the menu in the top right, select your order, then tap an individual ticket to view its QR code — show it at the door on your phone or print it. Flex passes work the same way: open your pass and staff scan its QR code.
Can I get notified when tickets go on sale?

Yes. If an event's tickets aren't on sale yet, the event page shows Tickets coming soon with the expected on-sale date and a short waitlist form. Enter your email — as a guest or signed in — and we'll email you the moment tickets go live. You can also choose to follow the organizer so you hear about their future events too.

Can I share a ticket?
Yes, you can share a ticket to someone else via the 'Send' button when you're viewing the specific ticket in your order. Make sure to transfer them well in advance of the event. Once a user scans in with that ticket, anyone else you shared it to cannot use the ticket.
How can I request a refund?

Refunds are subject to the event organizer's policy. Please refer to the event page for details. If refunds are allowed, you will see a 'Request a Refund' button below your ticket. Note that processing fees and Tixert fees are non-refundable. See our refund policy for more.

How do I use a discount?
Once you've added a couple items to your cart, you can open up the cart panel and click 'Have a discount code' and enter your discount here.
Can I donate to an event?
Some events accept donations alongside ticket sales. On the event page, look for the 'Donate' section, choose a suggested amount or enter your own (if the organizer allows custom amounts), and you can choose to donate anonymously or dedicate your donation. Note that Tixert and Stripe processing fees on donations are non-refundable.
What is a flex pass and how do I use it?
A flex pass is a prepaid pack of credits that works like a punch card. You buy a set number of credits up front, and one credit is redeemed each time you attend an eligible event. Your credits are added to your Tixert wallet right away, and at the door you simply open your pass and have staff scan the QR code. You can manage your passes from the 'Flex Passes' page in your account. Flex passes are non-refundable once purchased, and credits only expire if the organizer set an expiry date.
What are tixert points and how do I use them?

Tixert Points (TP) and Organizer Points (OP) are our rewards to you! Whenever you purchase a ticket, you will earn a percentage of that sale back in Tixert Points. Organizers of events can also setup their own 'Organizer Points', they work like TP but are unique to that specific organizer. To view more details on Tixert Points, go here.

Accounts

Do I need an account to purchase a ticket?
Nope! You can purchase as a guest, however you won't earn any Tixert Points or Organizer Points (our two rewards points program).
How do I make an account
On mobile press the menu in the top right and then click register, when on desktop you can click register in the top right directly. From there, provide an email and a password or use any of the other options listed to create your account.
How do I follow an organizer, and what do I get?
On an organizer's page or any of their event pages, click the 'Follow' button. Once you follow an organizer and opt in to updates, you'll get an email whenever they publish a new event, so you never miss their announcements. You can unsubscribe at any time directly from those emails or in your notification settings.

Event organizers

How do I create an event?

Log in to your account, click your profile icon in the top right, and select 'Create an event.' Before publishing, we strongly recommend completing your organization's Stripe information in the settings. This is essential for receiving payouts; otherwise, your earnings will be held until the form is completed. New to it? Our planning an event guide walks you through the basics.

Is Tixert free for organizers?

There's no monthly or subscription fee to create an organization and list events. Tixert earns from per-ticket service fees plus payment processing (Stripe), and you can choose whether you or your attendees cover those fees. Core organizer tools — events, tickets, discounts, holds, donations, contracts, and analytics — are included. See how our fees work or the pricing page for current rates.

Does Tixert support reserved seating or seating charts?

Yes. You can build a seat map for your venue with reserved seats and general-admission areas, and attendees pick their exact seats at checkout. Seat maps also power holds, so you can set aside specific seats for guests, artists, or sponsors.

How do I manage my event?
Log in to your account, click your profile icon in the top right, and select 'My Events.' Find your event within the Active or Drafts category and select the Manage button.
How do I track my sales and analytics?
To access your event sales and analytics, you'll need to find your events dashboard. This is found within your events list, click the Manage button for your event, and then select Dashboard. This dashboard updates in real-time as attendees view your event, purchase tickets, or process refunds.
Can I edit my event after it's published?
Yes, you can edit your event details, ticket types, or prices at any time before or during the event. Any edits to tickets after users have purchased them will not be reflected in their purchases, keep this in mind when editing an already live event.
I allowed refunds, but I don't know how to approve them.
To check refund requests, go to your events list, click the Manage button for your event, and select Dashboard. In the Refunds section, you'll see any refund requests. If no requests are listed, no refunds have been submitted. To process a request, click on it and select Approve or Deny.
When will I get paid out after my event finishes?
After your event ends, Tixert staff will process your settlement and transfer the funds to your Stripe Connect account. The deposit timing depends on the method you selected during the Stripe onboarding process.
Can I add custom information to the order confirmation email?
Yes. In your event's Manage area under 'Settings,' the 'Order confirmation email' section has a text box where you can add extra details for attendees — like parking information, what to bring, or entry instructions. These details appear once in the order confirmation email, no matter how many tickets the buyer purchased.
Can I show or hide how many tickets are left?
Yes. In your event's Manage area under 'Settings,' the 'Display number of tickets remaining' option (in the Visuals section) controls whether buyers see how many tickets are left. It's on by default — turn it off if you'd prefer not to show remaining counts.
How do I create a discount code?
To create a discount code, open your event's Manage area and select 'Discounts,' then click 'Create a discount.' You can set the code, choose a dollar amount or percentage off, cap the number of uses, start it immediately or schedule it, and choose whether it applies to all tickets or only some. Existing codes can be edited or duplicated. For recurring events, discounts can be inherited by each occurrence and overridden individually.
What is a hold and how do I use it?

A hold reserves tickets or seats and pulls them out of public sale for a specific party — for example a venue, artist, sponsor, or press. Create holds from your event's Manage area under 'Holds,' or by selecting seats directly in the seat map editor. Give the hold a name and the recipient's email. Note that creating a hold doesn't email anyone automatically — you add tickets to the hold and then send it when you're ready.

How do I collect donations at my event?
To collect donations, open your event's Manage area and select 'Donations,' then create a donation with a name, description, and suggested amounts. You can optionally set a fundraising goal (shown as a progress bar) and include a charity number. Donations people make are listed under 'Purchased donations,' where you can see the donor, amount, and refund status.
How do I print physical tickets?
To print physical tickets, open your event's Manage area and select 'Print Tickets,' then create a print run. Tixert generates a print-ready PDF based on your event poster, with four ticket stubs per page and a scannable QR code on each. This is available once your event is Published and has a featured image. Past print runs are saved and can be re-downloaded without being charged again.
How much does it cost to print physical tickets?

When you create a print run you only pay a small Tixert service fee — not the ticket's face value. It's a per-ticket service charge that's capped per run, plus tax. See our pricing page for current fee details.

How are ticket QR codes generated?
You don't create QR codes yourself — Tixert automatically generates a unique QR code for every ticket and flex pass. They appear on digital tickets, in the buyer's wallet, and on printed stubs, and are validated in real time with the Scan tool (see 'How do I scan tickets in?').
How do I scan tickets in?

Attendees can either print their tickets or display the QR code on their mobile device.

To start scanning, go to your event's Settings and select Scan from the navigation panel. You'll be prompted to grant camera permissions—once granted, choose the preferred camera (if your device has more than one).

Hold the attendee's QR code within the on-screen scanner frame. If the scan is successful, the screen will flash green.

Tip: Make sure you're set to either Check In or Check Out mode, depending on what you're doing at the time. You can also use your phones default native camera to scan QR codes as well. However you'll need to be logged in to process the ticket.

How do I invite someone to help scan tickets for my event?

To allow someone else to scan tickets at your event, you'll need to invite them as a collaborator.

Here's how:

  1. Ask the individual to create a Tixert account if they haven't already.
  2. Once they've signed up, have them go to My Organization in their account settings to copy their Organization ID.
  3. In your own account, navigate to your event and select Manage and open the Collaborators section.
  4. Click Invite Collaborator and paste in their Organization ID.
  5. After they accept the invite, they'll be able to access the Scan tool for your event using their own device.

This gives your team or volunteers access to ticket scanning — without needing to share login credentials.

What can a collaborator do besides scan tickets?
A collaborator is an outside company you give scoped access to a specific event — useful for co-promoters, venues, or partners. Beyond scanning, you can grant granular permissions for events, tickets, discounts, attendees, and orders, plus the ability to request exports. Invite them the same way you'd add a scan helper (from your event's Manage area under 'Collaborators,' using their Organization ID), then choose exactly what they can access. They'll receive an invite and can accept it from their organization's invites page.
What is a series and how do I create one?
A series lets you group related events (like a season, tour, or festival) under a single public page. To create one, go to your organization, open the 'Series' section, and create a new series with a name, label, description, and cover image — then add events to it. Drafts stay private to your team; only Active and Completed series appear on their public page.
How do I create a flex pass?
From your organization's 'Flex Passes' section, create a new pass and follow the steps: set a price, the number of credits (events included), and an optional maximum number to sell; add a description and cover image; then choose which series and individual events the pass can be redeemed against. You can also set an optional valid-from / valid-until window, outside of which the pass can't be bought or redeemed.
Who can use contracts, and what can they do?

Contracts are available to every organizer on Tixert — there's no separate plan or paid add-on. Anyone running an organization can create and send them, subject to your team's role permissions. A contract is a signable agreement between your organization and a client for an event, with a built-in payment schedule.

Create them from your organization's 'Contracts' section: add the client's details and event info, choose a payment option (in full, a 50/50 deposit, or up to 10 installments), and apply your tax and fee defaults. You can write reusable templates with merge tags like {{client.name}} that auto-fill when you generate a contract, and a signed contract can automatically create the event for you. Note that a contract can't be edited once it's Active. Learn more on our contracts page.

How do I see and reach my followers?
You can view and reach your audience from your organization's 'Followers' dashboard. It shows your total and opted-in followers, your opt-in rate, where followers came from, and an announcement funnel (sent, delivered, opened, clicked). When you publish a new event, every opted-in follower is automatically emailed an announcement.

Organization & team

How do I create an organization?
Your organization is your company or brand on Tixert — it holds your events, team, payouts, and settings. To create one, click your profile icon in the top right, go to your organizations, and choose 'Create an organization,' then complete the short setup form (name, details, and branding). You can run multiple organizations from one account.
How do I invite team members to my organization?
To add someone to your team, open your organization's Settings and go to 'Users,' then choose 'Add user.' First pick the role the person should have, then add them — they'll get access based on that role. Team members are people inside your organization, which is different from event collaborators (outside companies you give access to a single event).
How do roles and permissions work?
Roles control what each team member can do. In your organization's Settings under 'Permissions,' create roles and set granular permissions — for example managing events, tickets, discounts, contracts, or settings. When you add a team member you assign them a role, and they can only access what that role allows.
What are profile flairs and how do I show them?
Profile flairs are system-generated badges you can display publicly on your organizer page and your event pages — a quick way to build trust and stand out with buyers. You don't create them yourself; Tixert makes them available to your organization and you choose which ones to show. To manage them, open your organization's Settings and, under 'Profile Flairs,' tick the badges you want visible (some include an extra value, shown as 'Label: value'). Only team members with settings permissions can change them.

Marketing & integrations

How do I connect my Meta (Facebook) Pixel?
Go to your organization's Settings and open 'Integrations,' then select Meta. Enter your Meta Pixel ID to start tracking. To also track purchase conversions server-side, add your Meta Access Token, and you can use the optional Test Event Code to verify events. Once connected, you can track conversions and optimize your advertising across Facebook and Instagram.
Can Tixert run Google or Meta ads for my event?

Yes — Tixert offers this as a managed service, so you don't need to run the ads yourself. In your organization, open the 'Marketing' area and choose Google Ads or Meta Ads, then submit a request: pick your objective (awareness, traffic, or engagement), set an ad budget, and optionally link an event. Our team reviews every request; once it's approved you pay your ad budget plus a flat platform fee, and we launch and manage the campaign for you. You can track your request's status on the same page, and see our pricing page for current fees.

General questions

How do Tixert's fees work?

Tickets include a Tixert service fee plus payment processing (Stripe). As an organizer you can choose whether you or your attendees cover these fees on each event, and service fees are non-refundable. For a full breakdown of ticketing, printing, and other fees, see our pricing page.

Tixert is broken or not working properly, who do I contact?

For any issues related to Tixert please contact our email contact@tixert.com. You can also visit our Help page.