Help & Feedback
We're Human, and We're Here to Help
At Tixert, we understand that sometimes things don't go as planned. That's why our support team is ready to assist you with any issues or questions you might have. Whether you're having trouble with ticket purchases, event management, or just need some guidance, we're here to help.
Frequently Asked Questions
If you have any questions, we may have already answered them over on our FAQ page.
How to Contact Us
You can reach out to our support team via email:
Email: support@tixert.com
We strive to respond to all inquiries as quickly as possible. Please allow up to 24-48 hours for a response.
Common Issues
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Problems with Ticket Purchases: If you're experiencing issues with purchasing tickets, please ensure your payment information is correct and try again. If the problem persists, contact us at support@tixert.com.
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Event Cancellations and Refunds: If an event has been cancelled or if you're seeking a refund, please refer to our Refund Policy for details. You can also contact us directly for further assistance.
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Account Issues: If you're having trouble accessing your account or need to update your information, please contact our support team for help.
Additional Resources
For more information, you may also want to review our Terms of Service and Privacy Policy.
Thank you for choosing Tixert. We're here to support you every step of the way!