This is a difference of priorities, not a gap in the software

Showpass is a mature, broad all-in-one ticketing platform with substantial event-management capability — their own published material sets that out. If you are choosing between the two, you are not choosing between a complete platform and an incomplete one. You are choosing which set of priorities matches how you work.

Tixert's people come from organizing events and marketing them. That is why the things we treat as core are the ones an organizer feels on a Monday morning: knowing which channel actually sold the ticket, having the agreements and the payment tracking in the same place as the on-sale, being able to give a buyer a reason to come back, and being able to phone someone who knows your event.

What each platform costs, and which tier to compare

Showpass publishes two plans. Essential is 1% + $0.59 per redeemable item; Professional is 2.5% + $1.69 per redeemable item. Both carry payment processing of 2.9% + $0.30 CAD per paid item. Tixert has one published plan: 3.5% + $1.29 per ticket, plus 2.9% + $0.30 per order.

Which tier you should hold Tixert against depends on what you need. Showpass lists assigned seating under its Professional plan, so an organizer who needs a seat map is choosing between Tixert and Showpass Professional — not Essential. On that comparison, on a single $30 ticket, Tixert works out at roughly $3.58 against roughly $3.68 on Professional. Modestly cheaper, on one ticket. Not a reason on its own to move.

Worked on one $30 ticket in a single-item order, with payment processing applied to the order total including the service fee. Your own totals move with ticket price and basket size, and Showpass’ fixed components are charged per redeemable or paid item rather than per order. Platform fees on both sides are subject to sales tax, which these figures exclude. The calculator on our pricing page gives your exact total including tax.

A ticketing report is not a marketing report

Most platforms can tell you how many tickets sold and when. That is a sales report. What an organizer spending money on promotion needs is the other half: the poster run, the boost, the promoter who shared it, the venue's newsletter — which of those produced the sale. Tixert records the source on every order, so the next dollar of promotion goes where the last one worked instead of where it felt like it worked.

The buyer list that builds is on your own event pages, under your own organization. That is the part that compounds: a year of attributed sales is a year of knowing your own audience, not a year of ticket receipts.

Two kinds of points, funded by two different people

Loyalty points are not unusual, so the part worth reading closely is who pays for them. Tixert runs two systems and keeps them separate on purpose.

Tixert Points are platform-wide and funded by us. A buyer walking around with a balance can say yes to a night they would otherwise have passed on, and if that night is yours, you are paid in full — we cover the points. That is an acquisition mechanic: it brings you an attendee, and their revenue with them.

Organization Points are yours and optional, and you fund them. You pick the rate entirely — a free ticket after ten purchases, a couple of dollars off every time, any threshold you like. When someone redeems them you are discounting your own ticket; Tixert does not reimburse that. You get the head count and the repeat relationship, not those dollars. We would rather say that plainly than dress it up, because it is the honest version that makes it useful: it is a reward you choose to give the people who keep buying specifically from you.

Neither is all-or-nothing. Points come off the ticket price, so a small balance is already spendable — it does not have to be worth a whole admission before it does anything. Many platforms approach retention through discount codes, memberships or third-party rewards; Tixert puts it inside the ticket purchase itself.

What we build around the ticket

Each of these is here because an organizer we know was doing it by hand.

Three ways to take this further

Open an account and put a show on sale yourself, see the platform on your own events first, or talk to us about a rate that fits what you sell in a year.

When another ticketing platform may be a better fit

Showpass Essential costs an organizer less than Tixert. On a single $30 ticket it works out at roughly $2.09 against roughly $3.58 on Tixert — Essential’s service fee is 1% + $0.59 per redeemable item against our 3.5% + $1.29 per ticket. If you do not need what Professional includes, you will pay less on Showpass, and that is a real saving on every ticket you sell, not a rounding difference.

We compare against Professional further up this page because assigned seating is a Professional-tier feature, so that is the tier an organizer who needs a seat map would actually be buying. That selectivity is only fair if we also say the other half out loud, which is what the paragraph above is. Anyone can do this arithmetic in a minute; we would rather you read it here than feel we had hidden it.

Showpass is also an established Canadian competitor with a broad feature set. If you are already running well on Showpass, staying put is a perfectly reasonable decision and we are not going to pretend otherwise.

Different organizers weigh things differently, and a competitor being strong does not make us weak. Tixert is built by people who have organized events and marketed them, around organizer value, marketing intelligence, hands-on relationships, a local read on what a night actually costs to sell, and a widening set of tools that connect more of an organizer's business than issuing a ticket. If those are the things you would pick a platform on, that is the conversation we want to have.